The terrible ‘yes years’. You know them well. You’re suckered into unflattering hairdos, back-fat-exposing blouses, bad dates, worse relationships and treacherous work situations, all because you can’t say that all-important two-letter word: the word NO. With healthy doses of irreverence and humour, author Beth Wareham explains: • how deft use of the word  no  right at the start sets the tenor of a new relationship • why marriage is no’s rich playground and a well-no’d husband makes a happy mate • how the word  no  can help anyone navigate the less appealing moments of daily life – and sometimes even change the world